Rental agreement

This Rental Agreement (“Agreement”) sets out the terms under which Visage provides photobooth rental services. By booking and paying through our website, you agree to the terms below.

Last updated: 1 August 2026

This Agreement applies to all photobooth rentals booked through visagex.in or arranged via direct communication with our team. In this Agreement, “Visage”, “we”, “us”, or “our” refers to Visage, Mumbai, India; “Client”, “you”, or “your” refers to the person or entity making the booking.

1. Services

Visage provides photobooth rental services for events including weddings, corporate functions, parties, nightlife, and other occasions. A booking includes the photobooth model, selected experience, any add-ons, and the rental duration as confirmed at checkout.

Standard rental covers 3 hours of live booth operation at your venue. Additional hours are available at the per-hour rate shown on your booking summary and can be added during checkout.

2. Booking and confirmation

  • A booking is created when you complete the booking funnel on our website and submit payment.
  • Your booking is confirmed once payment is successfully processed. You will receive a confirmation email with your booking details and payment receipt.
  • We reserve the right to decline or cancel a booking if we are unable to fulfil it (e.g., equipment unavailability, venue restrictions, or force majeure). In such cases, any amount paid will be refunded in full.

3. Pricing and taxes

  • All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
  • The confirmed price is the amount shown on your checkout summary and payment receipt. We will not increase the price after payment without your consent.
  • Peak season surcharge: bookings during peak wedding season (November–February, including 25 December–1 January) may attract a surcharge of up to 20%, which will be reflected in your quote before payment.
  • Travel charges: events outside Mumbai may include additional travel and logistics costs, which will be communicated before you confirm the booking.

4. Payment terms

4.1 Payment methods

Payments are processed securely through Razorpay. We accept UPI, credit cards, debit cards, and net banking.

4.2 Deposit (advance) option

  • You may choose to pay a 50% advance to confirm your booking. The remaining 50% balance is due before the event date.
  • If you choose full payment, the entire amount is charged at checkout.
  • If the balance payment is not received before the event, Visage reserves the right to cancel the booking without refund of the advance.

4.3 Payment confirmation

After successful payment, you will receive a confirmation email to the email address associated with your Visage account. This email serves as your booking receipt. You can also view your booking status from your account page.

5. Cancellation and refunds

5.1 Cancellation by you

  • 30+ days before event: full refund of the amount paid, minus a processing fee of 5% or &rupee;1,000 (whichever is lower).
  • 15–29 days before event: 50% refund of the amount paid.
  • 7–14 days before event: 25% refund of the amount paid.
  • Less than 7 days before event: no refund. You may request to reschedule once, subject to availability (see section 6).

To cancel, contact us at info@visagex.in or through your account. You may also cancel draft or unpaid bookings directly from your account page.

5.2 Cancellation by Visage

If we cancel a confirmed booking for any reason within our control, you will receive a full refund of the amount paid. We will notify you as soon as possible and assist in finding an alternative if available.

5.3 Refund processing

Refunds are processed through Razorpay and typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.

6. Rescheduling

  • You may reschedule your event date once at no additional charge, provided the request is made at least 7 days before the original event date and the new date is within 6 months.
  • Rescheduling is subject to our availability. If the new date falls in peak season and the original did not, a surcharge may apply.
  • To reschedule, contact us at info@visagex.in.

7. Event-day requirements

To ensure a smooth experience, you (the Client) agree to:

  • Provide a suitable indoor or covered space for the photobooth setup. Minimum space requirements depend on the booth model and will be communicated after booking.
  • Ensure access to a standard power outlet (230V, 15A) within 5 metres of the booth location.
  • Allow our crew at least 90 minutes before the event start time for setup and 45 minutes after the event for breakdown.
  • Provide venue access as needed, including parking for our vehicle if required.
  • Ensure the booth area is protected from rain, wind, direct sunlight, and excessive dust. Outdoor setups require a covered or tented area.

8. Equipment and liability

8.1 Our equipment

All photobooth equipment (cameras, tablets, lighting, booth structure, printers, and accessories) remains the property of Visage at all times.

8.2 Damage and loss

  • The Client is responsible for any damage to, or loss of, Visage equipment caused by the Client, their guests, or other attendees during the rental period.
  • In the event of damage, Visage will provide a written assessment and the Client agrees to reimburse reasonable repair or replacement costs.
  • Normal wear and tear is excluded.

8.3 Liability limitations

  • Visage’s total liability for any claim arising from a booking shall not exceed the total amount paid by the Client for that booking.
  • Visage is not liable for any indirect, incidental, or consequential damages (including lost profits, emotional distress, or event disruption) arising from equipment malfunction, delayed setup, or service interruption.
  • In the event of equipment failure during an event, Visage will make reasonable efforts to resolve the issue on-site. If the issue cannot be resolved and results in a material reduction of service, the Client will receive a pro-rata refund for the affected portion of the rental period.

9. Content and intellectual property

  • Your content: all photos, GIFs, videos, and other media captured at your event belong to you and your guests. You receive unlimited digital downloads and prints as included in your package.
  • Our use: unless you notify us in writing before the event, we may use anonymised or non-identifying samples of event content (e.g., booth setups, backdrop designs, sample prints) in our portfolio, website, and social media. We will not publish identifiable guest content without appropriate consent. See our Privacy Policy for details.
  • Online gallery: if your package includes an online gallery, it will be hosted for 30 days after the event. Extended hosting can be arranged on request.

10. Force majeure

Neither party shall be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government restrictions, severe weather, strikes, or civil unrest. In such cases, the affected party will notify the other promptly, and both parties will work in good faith to reschedule or resolve the situation. If the event cannot be rescheduled within 6 months, the Client will receive a full refund.

11. Governing law and disputes

This Agreement is governed by the laws of India. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. You may contact us at info@visagex.in to discuss any concerns.

12. Changes to this agreement

We may update this Rental Agreement from time to time. The “Last updated” date at the top shows when it was last revised. Changes apply to bookings made after the update date. Existing confirmed bookings remain subject to the terms in effect at the time of booking.

13. Contact us

If you have questions about this Rental Agreement, contact us at: